FAQs

Popular Questions

Popular Questions

Becky Jewelry hours of operation are Monday through Friday from 10AM - 8PM Central Time.

Contact us at support@beckyjewelry.com

HOW LONG DO BACKORDERED ITEMS TAKE? Backordered items typically take 3-4 weeks. Once the item arrives, we will automatically ship your order to you. For orders with more than one item, including in stock and out-of-stock items, we will contact you directly before shipping your items. If you wish to have your jewelry shipped in multiple shipments, additional shipping charges will apply. WHEN IS MY CREDIT CARD CHARGED? Your card will be charged as soon as you place your order online, including backordered items. DO YOU TAKE PHONE ORDERS? While we love putting a voice to a name, we always recommend placing your order directly online to ensure accuracy and the ability to make quick and easy updates. DO YOU REQUIRE SIGNATURES FOR DELIVERY? Yes, we always require signatures for delivery. We use USPS for all shipments. CAN I HAVE SOMETHING RUSHED? If you need your jewels by a certain date, we will do our very best to accommodate your needs. However, we cannot guarantee rushed shipments. Please contact us before placing an order if you have a deadline to meet. HOW DO I COMPARE SIZES? All jewelry has a description of measurements. Size charts: RINGSNECKLACES and BRACELETS. ARE DISCOUNTS AVAILABLE? Yes! You may stay informed on special offers and promotions by subscribing to the BECKY JEWELRY e-mail list and following us on Facebook and Instagram. CAN I SHOWER / SWIM IN MY JEWELS? To keep your jewelry looking its best, we suggest taking it off before your daily rituals such as showers, lotion, perfume, exercise, etc. Do not wear your jewelry to the beach or pool to avoid exposure to harsh chemicals. Remember, your jewels need their beauty sleep too so lay them out flat at night. WHAT IS THE BEST WAY TO CLEAN MY JEWELRY? To keep your jewels shining bright, mix 1 teaspoon of dish soap and 1 quart of warm water in a bowl, allowing your jewelry to soak for 10-15 minutes. Remove any buildup by gently rubbing with a soft bristle toothbrush. For any jewelry with gemstones, please contact us or a professional jeweler to ensure safe and gentle cleaning procedures. HOW DO I GET A KNOT OUT OF MY CHAIN? Carefully use tweezers to take apart any knots in your chain. If you are still having trouble, please send us an email at support@beckyjewelry.com to have our repair department take care of this for you. DO YOU HAVE A STOREFRONT? BECKY's jewelry is sold exclusively at www.beckyjewelry.com. DO YOU PROVIDE GIFT WRAPPING? We do not provide gift wrapping for online orders. However, all BECKY JEWELRY purchases come in our signature box. WHAT IS THE BEST WAY TO STORE JEWELRY WHILE TRAVELING? Our jewelry is delicate and should be cared for accordingly. When traveling with your jewelry, we suggest placing necklaces in a small zip lock bag with the clasp hanging out of the bag to prevent tangling. Place all jewels in a soft pouch for extra protection. WHAT IS YOUR RETURN POLICY? Our commitment to you does not end at delivery. All items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked. Please note that to be eligible for return, items must be in their original purchase condition and include all product documentation. CAN I RETURN AN ITEM THAT WAS GIVEN TO ME AS A GIFT? Yes, BECKY is happy to exchange it for merchandise credit within 30 days of purchase. Place the gift in its original packaging with the receipt (if available) and follow the return instructions. Your refund will be credited to you in the form of a BECKY JEWELRY gift certificate. WILL THE BUYER OF MY RETURNED GIFT KNOW THAT IT WAS RETURNED? No, we will not alert the buyer that the gift was returned. DO I PAY THE RETURN SHIPPING COSTS? No. Our commitment to you includes free returns within the 30-day return period. HOW SHOULD I PACKAGE MY RETURN FOR SHIPPING? We'll send you an e-mail that walks you through correct packaging procedures. HOW LONG WILL IT TAKE BECKY JEWELRY TO PROCESS MY MERCHANDISE RETURN? On the average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped. I AM EXPECTING MY RETURNED ITEM TO BE REPLACED. HOW LONG DOES IT TAKE TO REACH ME? Once your return is processed allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 6PM. WILL I BE NOTIFIED DURING THE MERCHANDISE RETURNS PROCESS? Yes. Once your package arrives at BECKY JEWELRY, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed. WHEN SHOULD I EXPECT TO RECEIVE MY RETURN CREDIT? For U.S. Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company's funds transfer policy. For international credits, allow up to 7 additional days (M-F). WILL BECKY JEWELRY UPDATE ME DURING THE RETURN PROCESS? Yes. You'll receive an e-mail from us alerting you that your return has been received, then another one alerting you it's been passed along to our Quality Assurance department. For returned items, we'll send you an e-mail with a shipping confirmation no later than 6PM on the day it ships. CAN I TRACK THE STATUS OF MY RETURN ORDER? Yes. Go to ORDERS to check the status of your delivery. DO YOU OFFER A WARRANTY ON THE JEWELRY I PURCHASE FROM BECKY JEWELRY? Yes. In staying true to our high standards of customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.
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