Frequently Asked Questions | BECKY JEWELRY

FAQ


BECKY JEWELRY hours of operation are Monday through Friday from 10am - 6pm Central Time.
Contact us at contact@beckyjewelry.com.
     
HOW LONG DO BACKORDERED ITEMS TAKE?
Backordered items typically take 3-4 weeks. Once the item arrives, we will automatically ship your order to you. For orders with more than one item, including in stock and out-of-stock items, we will contact you directly before shipping your items. If you wish to have your jewelry shipped in multiple shipments, additional shipping charges will apply.
  
WHEN IS MY CREDIT CARD CHARGED?
Your card will be charged as soon as you place your order online, including backordered items.
  
DO YOU TAKE PHONE ORDERS?
While we love putting a voice to a name, we always recommend placing your order directly online to ensure accuracy and the ability to make quick and easy updates.

CAN I HAVE SOMETHING RUSHED?
If you need your jewels by a certain date, we will do our very best to accommodate your needs. However, we cannot guarantee rushed shipments. Please contact us before placing an order if you have a deadline to meet.
  
HOW DO I COMPARE SIZES?
All jewelry has a description of measurements. Size charts: RINGSNECKLACES and BRACELETS.
  
ARE DISCOUNTS AVAILABLE?
Yes! You may stay informed on special offers and promotions by subscribing to the BECKY JEWELRY e-mail list and following us on Facebook and Instagram.
  
CAN I SHOWER / SWIM IN MY JEWELS?
To keep your jewelry looking its best, we suggest taking it off before your daily rituals such as showers, lotion, perfume, exercise, etc. Do not wear your jewelry to the beach or pool to avoid exposure to harsh chemicals. Remember, your jewels need their beauty sleep too so lay them out flat at night.
  
WHAT IS THE BEST WAY TO CLEAN MY JEWELRY?
To keep your jewels shining bright, mix 1 teaspoon of dish soap and 1 quart of warm water in a bowl, allowing your jewelry to soak for 10-15 minutes. Remove any buildup by gently rubbing with a soft bristle toothbrush. For any jewelry with gemstones, please contact us or a professional jeweler to ensure safe and gentle cleaning procedures.
     
DO YOU PROVIDE GIFT WRAPPING?
We do not provide gift wrapping for online orders. However, all BECKY JEWELRY purchases come in our signature box.
  
WHAT IS THE BEST WAY TO STORE JEWELRY WHILE TRAVELING?
Our jewelry is delicate and should be cared for accordingly. When traveling with your jewelry, we suggest placing necklaces in a small zip lock bag with the clasp hanging out of the bag to prevent tangling. Place all jewels in a soft pouch for extra protection.